Frequently Asked Questions
Everything you need to know, all in one place.

Yes! If you prefer personal assistance, you can call or WhatsApp us at 85660 15214. Share the product name and your delivery address and we will process the order for you manually and send a payment link.

Our collections are updated regularly. If a product is showing out of stock, you can:

• Email us at support@elifashions.com — we may have it available at the factory
• Subscribe to our newsletter to be notified when it is restocked
• Contact us on WhatsApp and we will check availability directly

You will receive two confirmations: (1) an on-screen ‘Thank You’ message immediately after checkout, and (2) an order confirmation email with your order number, item summary, and estimated delivery date. Keep the order number for all future queries.

Yes. If you have an account, simply log in to ‘My Account’, view your order history, and reorder with one click. For guest orders, email or WhatsApp us with your previous order number and we will set it up for you.

Yes. Any active sale price shown on the product page (such as our current ‘Up to 50% off’ sale) is automatically applied in your cart. No coupon code is needed unless a specific promotional code is advertised. Discounts cannot be combined unless explicitly stated.

We sincerely apologise. Please contact us within 48 hours of delivery with a clear photograph of the item and your order number. In such cases:

• We will arrange a free pickup — no return shipping cost to you
• You will receive a full replacement or a complete refund, whichever you prefer
• Processing is expedited within 3 business days upon receiving the item back

Refunds are processed within 5–7 business days of receiving the returned item:

• Card payments: Credited to your original card (allow 3–5 additional bank processing days)
• UPI / Net Banking: Credited directly to your linked bank account
• Cash on Delivery: Bank transfer — share your account details (account number, IFSC, account name) when raising the return request

ⓘ Refund timelines are dependent on your bank's processing speed and may vary slightly.

After 7 days, returns and exchanges are generally not accepted. However, if there is a genuine quality or manufacturing defect discovered later, please contact us — we will evaluate each case individually and do our best to find a fair resolution.

We collect only what is necessary to process your order and improve your shopping experience:

• Name, email address, and phone number — for order confirmation and delivery updates
• Delivery address and pin code — for shipping
• Payment method type — we do NOT store card numbers, UPI IDs, or banking credentials
• Browsing behaviour on our website (via cookies) — to improve site experience and show relevant products

No. Absolutely not. All payment transactions are processed through secure, PCI-DSS compliant third-party payment gateways. Your card number, CVV, UPI ID, and net banking credentials are never seen or stored on our servers. We only receive a transaction confirmation from the payment gateway.

We do not sell or rent your personal data to anyone. Your information may be shared only in the following limited situations:

• With our courier and logistics partners — solely for delivering your order (name, address, phone)
• With payment gateway providers — to process your transaction securely
• With legal authorities — only if required by law

We do not share your data with advertisers or marketing companies.

Yes, we use cookies — small text files stored on your device — to remember your cart, keep you logged in, and understand how visitors use our website. You can disable cookies through your browser settings at any time, though this may affect some site functionality such as keeping items in your cart.

We retain your order and account information for as long as your account is active or as required by Indian tax and business regulations (typically 7 years for financial records). If you wish to delete your account and associated data, email us at support@elifashions.com and we will process your request within 30 days.

We sincerely apologise. Please contact us within 48 hours of delivery with a clear photograph of the item and your order number. In such cases:

• We will arrange a free pickup — no return shipping cost to you
• You will receive a full replacement or a complete refund, whichever you prefer
• Processing is expedited within 3 business days upon receiving the item back

If you notice any suspicious activity — unrecognised orders, unexpected password change emails, or login alerts — act immediately:

• Change your account password at elifashions.com/my-account
• Email us at support@elifashions.com with details of the suspicious activity
• Call us on 85660 15214 during business hours

We will investigate and take appropriate action, including suspending the account if necessary, to protect you.

After 7 days, returns and exchanges are generally not accepted. However, if there is a genuine quality or manufacturing defect discovered later, please contact us — we will evaluate each case individually and do our best to find a fair resolution.